Frequently asked questions

Nothing up front. ClaimGuard Freight works on a flat 25% contingency — we keep 25% of what we actually recover for you, and you keep 75%. If we recover nothing, you owe no recovery fee. No subscriptions, no retainers.

Unpaid or short-paid detention, TONU (truck ordered not used), layover, lumper reimbursements, other accessorials, and unpaid or short-paid freight invoices — money a broker agreed to and did not pay. Send us the load and we will tell you if it is worth pursuing.

It is operated by JKISS LLC, a licensed motor carrier in the Dallas–Fort Worth area (USDOT 3484556). We have sat at the same docks and chased the same brokers, which is why we built it. ClaimGuard is not a law firm and does not provide legal advice, and recovery is never guaranteed.

Go to the Start a claim page, confirm your company against FMCSA records (or continue without it if you are a brand-new authority), and send your company, the broker, and the load. It takes about two minutes on your phone. Your rate confirmation and dock in/out times make the claim stronger but are not required to start.

ClaimGuard Pro gives independent contractors and carriers the documents, evidence strategies, and step-by-step playbooks to fight back against damage claims, chargebacks, and wrongful pay deductions — without needing a lawyer on retainer to get started.

No. ClaimGuard Pro provides self-help tools, document templates, and educational guides — not legal advice, and not legal representation. We are not a law firm. For advice specific to your legal situation, consult a licensed attorney.

It was built by the operators of JKISS LLC, a licensed freight and last-mile delivery carrier in the Dallas–Fort Worth area, out of years of handling damage claims, chargebacks, and deductions firsthand. See the About page for the full story.

Damage claims, retroactive chargebacks, wrongful deductions from pay, non-payment, and preparation for formal escalation including BBB complaints and arbitration. If a company has taken or withheld money you believe you are owed, it is likely in scope.

A professional demand letter written for your specific situation, an evidence strategy that tells you what to gather and how to present it, and a step-by-step escalation plan for if the company stalls or ignores your first response.

Dispute packets through the done-for-you service are built and delivered within 24 hours. The free Dispute Builder tool gives you a starting direction immediately.

Not to get started. Many contractor disputes are resolved through well-documented demand letters and proper escalation long before a lawyer is needed. ClaimGuard Pro is built for exactly that stage. If a dispute escalates beyond it, you may choose to involve an attorney — that is your decision.

Every packet includes an escalation path — formal dispute channels, BBB complaints, and arbitration preparation — so you always know what the next step is rather than guessing.

There is a free Dispute Builder tool, plus paid plans for templates and the done-for-you dispute service. See the Pricing page for current options.

Pull the settlement showing the deduction, request the full incident or claim file in writing from the DSP and Amazon (damage report, photos, chain-of-custody records, and the specific contractual basis for the deduction), and respond with a formal dispute letter rather than a phone call. Phone calls leave no record; formal letters do. If the company cannot substantiate the deduction with documented evidence, that is the basis to challenge it. Our Amazon Relay / DSP playbook walks through the exact sequence.

Yes. Dashers can appeal a deactivation for up to one year following the date of the deactivation. Most appeals are submitted directly in the Dasher app; some require an emailed Appeal Form. DoorDash states the appeals process is driven by human review. To improve the odds, the appeal needs the specific evidence that refutes whatever the deactivation cited — for example, GPS records and photos to disprove a "store closed" or "fail-to-deliver" contract violation.

Screenshot the original offer card and the final settlement showing the change, then use the in-app dispute path first — in writing. In February 2026 the FTC reached a $100M settlement with Walmart over base-pay, tip, and incentive adjustments after acceptance; Walmart is now generally prohibited from adjusting an offer except when the driver fails to provide service or the customer cancels. Reference that consent order in your dispute when the change is to base pay, tip, or incentive after you accepted the offer.

The exact deadline depends on your specific contractor or DSP agreement — review yours and identify any dispute-window clause. As a practical matter, you should act within days, not weeks: platform records (GPS, photos, app confirmations) can become harder to retrieve over time, and the longer you wait, the easier it is for the company to claim you accepted the charge. Our Amazon Relay playbook lays out the full sequence from initial documentation request through arbitration.

A demand letter is a formal written notice directly to the company stating what you are owed, why, and what you will do if it is not resolved by a specific date. It creates a paper trail and signals you are prepared to escalate. A BBB complaint is filed publicly with the Better Business Bureau; it is routed to a different internal team at the company and creates a public record visible to other consumers. They are not substitutes — the most effective approach is usually a strong demand letter first, then a BBB complaint if there is no adequate response, then formal arbitration if the dispute warrants it.

Most contractor agreements with platforms like Amazon, Walmart Spark, Lyft, and others contain mandatory binding arbitration clauses, usually administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, plus a class action waiver. You file a demand for arbitration, pay a filing fee (often capped for consumers), and a neutral arbitrator hears the case. Arbitration is private, faster than court, and the arbitrator's award is enforceable. For deductions or chargebacks over $500, arbitration is often the most effective escalation path after a demand letter fails.